JOB TITLE: OPERATIONS MANAGER
Knowledge, Skills And Abilities
describe your experience gained from this position, then list your KSA as:
Administration and Management:Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Personnel and Human Resources:Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Active Listening:Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension:Understanding written sentences and paragraphs in work related documents.
Speaking:Talking to others to convey information effectively.
Oral Comprehension:The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression:The ability to communicate information and ideas in speaking so others will understand.
Problem Sensitivity:The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.