Federal Resume KSA Sample For "Word Processor And Typist"
JOB TITLE: WORD PROCESSOR AND TYPIST
Knowledge, Skills And Abilities
describe your experience gained from this position, then list your KSA as:
Clerical:Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language:Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Active Listening:Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension:Understanding written sentences and paragraphs in work related documents.
Speaking:Talking to others to convey information effectively.
Near Vision:The ability to see details at close range (within a few feet of the observer).
Written Comprehension:The ability to read and understand information and ideas presented in writing.
Information Ordering:The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).