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CALL CENTER MANAGER RESUME SAMPLE

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Sample Resume For "Call Center Manager"

CV Resume



PROFESSIONAL EXPERIENCE

CALL CENTER MANAGER, 11/2010 - PRESENT

RESPONSIBILITIES

Responsible for providing exceptional service to customers

Responsible to analyze and monitor Data View reporting for all incoming outbound calls

Supervise call center staff

Responsible to recruit train Call Center representatives

Perform periodical reviews

Drive team spirit to maximize success for all center initiatives

SKILLS AND QUALIFICATIONS

  • Three years of working experience as Call Center Manager
  • Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Talk to others to convey information effectively
  • Consider the relative costs and benefits of potential actions to choose the most appropriate one
  • Identify complex problems and review related information to develop and evaluate options and implement solutions
  • Manage own time and the time of others
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, organization rules, and the democratic political process
  • Ability to listen to and understand information and ideas presented through spoken words and sentences

Call Center Manager Job Description Elements: Read or Suggest

Other Related Job Title Names / Occupation Positions

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