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Hotel Desk Clerk Job Description

hotel desk clerk job description duties
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Hotel Desk Clerk Job Description Duties Sample

Document Summary:

Job Title: "Hotel Desk Clerk"
Template Ref#: Job Description Duties (#ON43408100)
Categories: Hotel, Desk, Clerk

Sample Job Description Duties For Hotel Desk Clerk

List of core working tasks required as hotel desk clerk employee:

Keep records of room availability guests accounts, manually or using computers.

Compute bills, collect payments, and make change for guests.

Issue room keys escort instructions to bellhops.

Review accounts charges with guests during the check out process.

Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

Transmit receive messages, using telephones or telephone switchboards.

Contact housekeeping or maintenance staff when guests report problems.

Make confirm reservations.

Record guest comments or complaints, referring customers to managers as necessary.

Advise housekeeping staff when rooms have been vacated are ready for cleaning.

Arrange tours, taxis, or restaurant reservations for customers.

Deposit guests valuables in hotel safes or safe-deposit boxes.

Date-stamp, sort, and rack incoming mail messages.

Perform bookkeeping activities, like balancing accounts conducting nightly audits.

Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

Clean and maintain lobby and common areas, like restocking supplies watering plants.

Prepare for basic food service, like setting up continental breakfast or coffee tea supplies.

Plan, schedule or supervise the work of other employees.


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