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Hotel Desk Clerk Job Description Duties Sample


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Sample Hotel Desk Clerk Job Description Template

Job description duties sample for hotel desk clerk


Job title: Hotel Desk Clerk Reports to: direct supervisor or manager

Job tasks: [Core 18 job duties]

1) Keep records of room availability guests accounts, manually or using computers

2) Compute bills, collect payments, and make change for guests

3) Issue room keys escort instructions to bellhops

4) Review accounts charges with guests during the check out process

5) Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers

6) Transmit receive messages, using telephones or telephone switchboards

7) Contact housekeeping or maintenance staff when guests report problems

8) Make confirm reservations

9) Record guest comments or complaints, referring customers to managers as necessary

10) Advise housekeeping staff when rooms have been vacated are ready for cleaning

11) Arrange tours, taxis, or restaurant reservations for customers

12) Deposit guests valuables in hotel safes or safe-deposit boxes

13) Date-stamp, sort, and rack incoming mail messages

14) Perform bookkeeping activities, like balancing accounts conducting nightly audits

15) Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment

16) Clean and maintain lobby and common areas, like restocking supplies watering plants

17) Prepare for basic food service, like setting up continental breakfast or coffee tea supplies

18) Plan, schedule or supervise the work of other employees




Complete job description include:

A) (compensation and benefits): all forms of pay running to hotel desk clerk employee and arising from his/her employment.

B) (job competencies): Competence is the ability of an employee to do a job properly.

C) (performance expectations): a range of expected job occupation outcomes.

D) (work environment): location where job roles (tasks) are completed.

E) (work styles): the basis of how to organize your work, manage your time, teach & learn, interact with others, contribute to teams, communicate, and even create words or sentence patterns.

F) (work activities): how doing the hotel desk clerk job tasks.

G) (work values): refer to the things and / or activities we place worth upon and strive to obtain or engage.


Hotel desk clerk: Job seeker & employer documents


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