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Call Center Manager Offer Letter Sample

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Job offer letter sample for call center manager

From: Nicola Smith
HR Manager
Segma Int.
116 S. Fairfax AVE.
Los Angeles, CV 90036
(323)937-3931

To: Mr. Flori Rothenberg
86 Heathrow Avenue
Phillipsburg, NJ 45502

Date: June 15, 2014

Dear Mr. Flori:

We are pleased to confirm you have been selected to work for SEGMA Int. as Call center manager.

Job duties [are to]:

Responsible for providing exceptional service to customers

Responsible to analyze plus monitor Data View reporting for all incoming outbound calls

Supervise call center staff

Responsible to recruit train Call Center representatives

Perform periodical reviews

Drive team spirit to maximize success for all center initiatives

Contract includes:

A) (reporting): you will report to (supervisor job title and name)

B) (basic salary): the offered call center manager position is at a (salary/wage)... of (salary/rate per hour) per (period in year/month/ week or hour).

C) (work hours): your working hours will start from 09:00 AM till 17:00 PM

D) (vacations): your vacation is 2 days per week

E) (compensations and benefits): your position compensations and benefits are: (group insurance, dental care, health care, and transportation)

We are delighted to send you this offer to be approved and signed from you in order to start the job from "June 26, 2014"

We look forward to join our company in order to work with you

Sincerely,
Nicola Smith


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