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Job federal resume KSA sample for word processor and typist
Job title: word processor and typist
describe your experience gained from this position, then list your KSA as:
clerical: knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
english language: knowledge of the structure and content of the english language including the meaning and spelling of words, rules of composition, and grammar.
customer and personal service: knowledge of principles and processes for providing customer and personal services. this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
active listening: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
reading comprehension: understanding written sentences and paragraphs in work related documents.
speaking: talking to others to convey information effectively.
near vision: the ability to see details at close range (within a few feet of the observer).
written comprehension: the ability to read and understand information and ideas presented in writing.
information ordering: the ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).